Welcome to ICAN!
The Ultimate Customer Service Solution for Property Owners!
There’s no time for a “list” or an “advisor”! Get help you can count on! Get ICAN Service Now!
ICAN’s National Network of Credentialed service providers are on call 24/7/365 days a year and have been thoroughly vetted to meet the highest qualification standards in the industry and every project is monitored to ensure the highest quality customer service for your project. ICAN takes the guess work out of who to trust on your project. The best part is ICAN Service is free for property owners and insurance professionals! There is no need to download an application that you may only use once or research “who” to hire. Just submit a request in one simple step and help is on the way!
24/7 Emergency Response
There is never a convenient time to experience the need for an emergency home service. ICAN Service’s Expert Providers are on call and available for 24/7 dispatch, 365 days a year, no matter the event. Whether it’s a Roof Tarp needed for a leaking roof, an untimely Burst Pipe, Water Damage from any cause or a devastating 2 AM Fire, Request Immediate Service Now in one simple step and expert help is on the way! *All vendors have been thoroughly vetted and every project monitored to ensure the highest quality customer service and performance!
Water Extraction
From a broken hot water heater, a burst pipe, sewage back up or flood. ICAN has you covered. Our contractors are all IICRC certified to handle any water emergency 24/7 – 365.
General Construction
Structural damage caused by fire, water, storms or vandalism can leave a property owner out in the cold! Whether a home or business, our select group of providers are available to assist on any construction project.
Board-Ups & Property Securing
When a fire happens, what do you do once it’s out? Call ICAN. Our contractors are available 24/7 – 365 to get your property secure. We do board ups to keep the elements from doing further damage.
Roofing & Siding Contractors
The exterior of a property is the first line of defense when it comes to protecting your property. Whether the damage is sustained from a daily wind storm or a catastrophic hail storm, We Can Help.
Emergency Tree Removal
ICAN Service’s Emergency Tree Removal Experts are available 24/7 to provide Emergency Assistance. Certified Arborists are on-call to assist with Emergency Removal of Trees that have damaged your Property. Tree Services Provided include, Preventative Maintenance, Trimming and Hazardous Removal before the Storm.
Emergency Fire & Water Damage Services
Fire and water damage restoration are the most common causes of insured damages for property owners nationwide. Whether an appliance leak, burst pipe, back flow or drainage issues, ICAN Service can help.
Mitigation / Structural Drying
Our contactors are IICRC (Institute of Inspection Cleaning and Restoration Certification) certified to get water out. They use the most advanced equipment to find the places moisture can hide.
HVAC Contractors
Our Contractors Repair and perform Preventative Maintenance for Heating, Ventilation and Air Conditioning Installations.
Construction Repairs
Any damage for any reason inside or out ICANService has licensed insured contractors to bring your property back to normal. We are on call 24/7 for any emergency construction issues.
XACTIMATE Estimating
We use the same billing software as most major insurance carriers. To be sure you’re getting great work done at the right price our contractors write their estimates using Xactimate.
Plumbing Contractors
Plumbing issues are the leading cause of water damage claims for property owners. While some of these claims may be avoidable with preventative steps such as annual inspections on Water Heaters, Plumbing Fixtures and Appliances, others are simply unavoidable. In the event you have experienced a Slab Leak, Backflow issue or any Plumbing failure, ICAN’s nationwide network of Plumbing Contractors are available 24/7 to provide annual Inspections, Leak Detection, Video Inspection or Emergency Response services and are only one click away! ICAN offers property owners immediate service they can count on!
Mold Assessment & Remediation
Harmful contaminants resulting from unseen water damage issues can lead to serious health concerns to property owners and their tenants. ICAN’s nationwide network of certified mold professionals are available 24/7 to ensure your project is in capable hands. All approved providers hold the highest certifications in the industry to provide Mold Assessments, Testing and Remediation services to properly remediate any issue on any size project. All vendors must be either Industrial Hygienists, IAQ, IICRC, AMRT Certified and are required to maintain continuing education credits in order to perform mold services on your property.
Property Owners
ICAN takes the guess work out of who to trust on your project. The best part is ICAN Service is free for property owners and insurance professionals!
Service Providers
As a fully insured, licensed and certified contractor you have made the commitment to running your business the right way. Now get the benefits of that commitment and the business you deserve!
Insurance Partners
ICAN understands the challenges insurance providers face during daily assignments or high volume events. Working as a valued partner, ICAN provides customer service solutions designed to increase customer satisfaction results while containing costs. We are here to help!
Why ICAN?
ICAN understands the challenges insurance providers face while managing losses on a daily basis. The restoration industry continues to change rapidly with advances in technology, education and compliance. ICAN is here to help! We are uniquely positioned to respond to your needs with free customer service platforms with your goals in mind. We understand the importance of closing files smoothly while containing costs and improving the customer service experience in order to improve policyholder retention and your bottom line. Whether you are facing a high volume event, daily mitigation, full service or exterior only damage to your policyholder’s property, ICAN’s nationwide network of Preferred Service Providers are on standby and ready to respond, Try us for Free Today! Or Request information on available programs in your markets and experience the ICAN Service difference.
Vendor Qualifications
General Minimum Requirements to qualify for membership:
All ICAN members must agree to act with the highest level of honesty, integrity, ethics and professionalism.
Verified state and local business and trade licensing and industry certification requirements for services provided.
Financial stability and credit worthiness. No liens, bankruptcy’s or judgements.
Background checks on owners and all employees.
Xactimate Estimating Software.
1 Year in business for Mitigation and Specialty Service Providers.
2 Years in business for General and Large Loss Contractors.
Meet or exceed industry standard warranty on labor and materials.
Maintain performance once active as all work is monitored to ensure the highest levels of customer satisfaction.
Verified Insurance limits required as follows:
Direct Repair Insurance Programs for GC, Roofing and Mitigation providers: Minimum Requirements
General Liability of $1,000,000 per occurrence, $2,000,000 million general aggregate
Auto Liability on company vehicles of $1,000,000
Worker Compensation of $500,000
*Mitigation requires $1,000,000 pollution liability
*Contents requires $250,000 bailment/bailiee coverage
Specialty and Sub-Contractors Programs: Minimum Requirements
General Liability of $500,000
Auto Liability on company vehicles of $500,000
Worker Compensation of $500,000
Physical location
Uniformed Staff and background checks on all employees performing the work.
All approved service providers must refrain from the following:
Public Adjuster Referrals or Representation
Fraudulent waving of deductibles. Policyholders are required by law to pay their insurance deductible.
Lien leverage tactics in order to increase insurance settlements. All scopes will need to be carrier approved before proceeding.
Buyer beware! Vendors that promise to negotiate directly with carriers on the property owners behalf maybe advocating for customers when in fact they are only looking to increase their own margins. Promises made by these vendors may lead to an eventual lien on your property! Do not do it!
Improper billing practices including Overhead and Profit of 10 and 10 on Mitigation and Roofing, Siding and Gutters single trade assignments.
Note: Verified instances of improper actions may result in suspension or disqualification of membership.
ICAN has taken the guess work out of who to trust for your restoration or remodeling project. ICAN does not rate service providers with stars, We understand that this is your property and possibly your largest investment. If a service provider is not 5 star rated already or A+ Accredited with the local BBB, then they are not dispatched to your property. At ICAN, only the best will do!
Peace of Mind
Accountability for Your Peace of Mind
ICAN understands how disruptive unexpected property damage can be to our daily lives. Property Owner’s count on ICAN to ensure their project is in good hands! Who has time to research service providers or monitor performance let alone the necessary expertise to verify if their project is being managed properly during the restoration process? ICAN takes on the burden of proven performance so you can get on with your lives and no project is complete until the customer is completely satisfied. Guaranteed! Every project is constantly monitored with one point of contact to ensure the highest quality customer service results.